FAQs

Please visit our website at www.tribesigns.au  for updated products that are available to purchase, or you may send us an email at order@tribesigns.com   for further information. 

Thanks for your interest in product customization. As for now, the service is not available. We duly take note of your request for future improvements.

All our products are designed for self-assembly. As most of our products are large and heavy, you may require more than one person to assemble them. We do provide an instruction manual as the installation guideline for product assembly.

We accept payments through PayPal and shopify payment to ensure a smooth and secure payment.

For security reasons, we can not provide this service at this moment. However, our dedicated team will love to assist you in successfully placing your order online. You can reach them at 1-424-220-6888.

Please send an email to support@tribesigns.com  for further assistance.

As long as the order has not been shipped out from our warehouse, we would like to assist you in handling your request accordingly. To avoid hassle and potential loss, we encourage you to double-check your order before proceeding to payment. Please send us an email tosupport@tribesigns.com  for assistance.

If the order is in delivery status, we cannot guarantee that a change of address will be successful. We will try our best to accommodate your request. Please send an email to support@tribesigns.com  for further assistance.

No, please be informed that the discount code only applies to the standard-priced product. 

No, please be informed the discount code only can be applied one time per purchase. You may use the other discount code on your next purchase.

To explore current promotions, we recommend checking the product listing on the platform that where you plan to make the purchase. Any active discount codes, coupon codes, and special offers are displayed there.

The coupon or discount code comes with different terms and conditions. Among the reasons are: the code being used in combination with others, the code not yet being valid or having expired, the order amount not meeting the required conditions, or the product not falling within the range the code applies to.

Please send an email to support@tribesigns.com  immediately. In the subject of the email, please indicate your order number; in the body of the email, provide details about the discount code for further assistance.

Please send an email to order@tribesigns.com  immediately and provide us with a screen shot of the error that you encountered while trying to redeem the discount code. 

During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.

If your discount code doesn't work, please double-check the following:

1. Ensure that you have entered the code correctly.
2. Check if the code has expired. Some discount codes have an expiration date.
3. Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
4. Contact customer service for further assistance if none of the above resolves the issue.

Unfortunately, discount codes usually can't be applied retroactively to an already placed order. It is important to ensure that you apply the discount code correctly before finalizing your purchase. However, you may be able to use the discount code on a future order if it is still valid and within the specified period.

We apologize, but we do not accept requests to change discount codes for a larger discount once it has already been applied to an order. However, if your larger discount code is still valid, you can certainly use it for a future order. We recommend carefully selecting the best discount code available before finalizing your purchase to ensure you receive the maximum savings.

While we generally do not accept requests to change discount codes after they have been applied to an order, there may be special cases where we may consider making an exception. For example, if there was a technical issue or error on our end that prevented the customer from applying the larger discount code initially, we would be happy to review the situation and make the necessary adjustments. Furthermore, if the customer has a valid reason or extenuating circumstances that warrant a change, we will assess each case individually. However, please note that we cannot guarantee approval for all requests to change applied discounts. We encourage customers to contact our customer service team with any concerns or specific situations, and we will do our best to provide appropriate assistance.

We use Aupost and allied for bulk orders. For bulk order inquiries, please contact us at wholesale@tribesigns.com.

We provide free shipping In most of Australia on all orders.

 If the item is in stock, it will be delivered within 3 to 6 days. If the item is pre-ordered, you shall receive it within 3-5 weeks.

We will plan shipping in advance based on the weight of the product. If it is overweight, it will be shipped in packages, and if there are too many for one order, it is also shipped in packages.

We use LTL for large order shipment. You need to provide us with your direct phone number upon the order placement to facilitate the door-to-door delivery services.

Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance. We will advise you on the next steps accordingly.

We use a standard shipping method. It cannot be expedited, postponed, or delayed. Please give us a call on our customer service hotline at 1-424-220-6888 or send us an email tosupport@tribesigns.com  for further assistance.

If the order is in delivery status, we cannot guarantee that an change of address will be successful. We will try our best to accommodate your request. Please send an email tosupport@tribesigns.com  for further assistance.

A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance.

Please call our customer service hotline at 1-424-220-6888 or send us an email tosupport@tribesigns.com  for further assistance.

We are sorry for the inconvenience caused. Please take a screenshot of the order status and email it, along with your order number, tosupport@tribesigns.com. We will resolve your concern with the highest priority.

We don't have expedited shipping options presently, this item may be improved later.

We do not send PO BOX because our products are big.

We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Currently, Products on this site can only be delivered within Australia.. For further information, please e-mail us atorder@tribesigns.comwith details of the selected product, purchasing quantity, and shipping location for a quotation.

The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure.

We recommend that you search directly for our brand's national site. In addition to the US site, we also have CA/UK/DE/IT/FR/ES sites. You can go to the corresponding site to search for the items you are interested in.

Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...

If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.

You may request a refund on price differences within 7 days after your order is received. This only applies only to purchases made directly from our website,www.tribesigns.com. Purchases made through other platforms are not entitled. Please send us an email tosupport@tribesigns.com  for assistance.

The pictures of our products are taken by a professional photographer. Different lighting, monitor settings, and individual interpretation may lead to color differences. Your voice is important to us. Please send us a picture for the actual item you received including your order number tosupport@tribesigns.com, along with a screen shot of the item as it appears on the website, so we can assist you further.

We are sorry for the inconvenience you've experienced with our product. To help us address your concern effectively, would you mind providing us with pictures and further details atsupport@tribesigns.com. We will resolve your concern with the highest priority.

Please keep the original packaging and don’t discard the box and product until your issue is resolved. Inspect each of pieces received and take pictures for the damaged and defective parts. Give us a call on our customer service hotline at 1-424-220-6888 immediately, OR may send an email tosupport@tribesigns.com. In the subject line of the email, please indicate your order number or shipping tracking number; in the body of the email, please describe the issue in as much detail as possible and do attach relevant pictures or video to demonstrate the actual issue.

If the product is still under warranty and the damage is not due to misuse or other customer reasons, please provide us with the order details, and we can provide you with the replacement part for free. Please send us an email to support@tribesigns.com for assistance.

We are sorry for the inconvenience. To help us address your concern effectively, would you mind providing us with pictures and further details atsupport@tribesigns.com. We will resolve your concern with the highest priority.

Unfortunately, for the time being, we do not provide any pickup service. Alternatively, customers can liaise with other courier services that provide pickup services. 

Yes, you need to pay for any charges incurred by the courier service you choose to use. These costs will be at your own expense.

Sorry, we don't offer pickup service. We do not have exact information as the charges depend on the courier services that you choose. If you have any problems with your return, feel free to ask us for help.

We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.​