FAQs

Please visit our website at www.tribesigns.au  for updated products that are available to purchase, or you may send us an email at order@tribesigns.com   for further information. 

Thank you for your interest in customizing your product. Currently, this service is not available. We will promptly record your request for future improvements.

For installation, all of our products are designed for easy self-assembly. Because many of our items—such as computer desks, L-shaped desks, and bed frames—are large and heavy, we recommend having two people for the assembly process.

Each product comes with detailed, step-by-step graphic instructions, and many also include an installation video for added guidance. If anything is missing, damaged, incorrect, or not what you expected, don’t worry—we’ve got you covered. Just keep the original packaging, take photos of both the packaging and the product, and contact us at support@tribesigns.com or call 1-424-220-6888. We'll quickly send you any necessary replacements at no cost, so you can enjoy your new furniture without the stress.

We accept payments through PayPal and shopify payment to ensure a smooth and secure payment.

For security reasons, we can not provide this service at this moment. However, our dedicated team will love to assist you in successfully placing your order online. You can reach them at 1-424-220-6888.

Please send an email to support@tribesigns.com  for further assistance.

If you need to make changes to your order or cancel it, we're here to help! Here’s what you need to know:

How to Change Your Order:
As long as your order has not yet been shipped from our warehouse, we can assist you with your request. To avoid any hassle or potential issues, we recommend double-checking your order before finalizing your payment. For assistance, please email us at support@tribesigns.com.

How to Cancel Your Order:
If your order is already in delivery status, we cannot guarantee that a change of address will be possible. However, we will do our best to accommodate your request. For cancellation assistance, please reach out to us at support@tribesigns.com.

No, please be informed that the discount code only applies to the standard-priced product. 

No, please be informed the discount code only can be applied one time per purchase. You may use the other discount code on your next purchase.

To explore current promotions, we recommend checking the product listing on the platform that where you plan to make the purchase. Any active discount codes, coupon codes, and special offers are displayed there.

If you're unable to use or redeem your coupon or discount code, there are a few common reasons and steps you can take to resolve it:

Check for Expiration: Ensure that the code hasn’t expired.
Review Terms & Conditions: Some codes have restrictions, such as only applying to specific products or requiring a minimum order amount.
Enter the Code Correctly: Double-check that you've entered the code accurately.
Check for Multiple Codes: You might not be able to combine multiple discount codes.
Ensure Product Eligibility: The code may not apply to certain items in your cart.

If none of the above resolves the issue, please email us at order@tribesigns.com with a screenshot of the error, and we'll be happy to assist you.

Please send an email to support@tribesigns.com  immediately. In the subject of the email, please indicate your order number; in the body of the email, provide details about the discount code for further assistance.

During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.

If your discount code doesn't work, please double-check the following:

1. Ensure that you have entered the code correctly.
2. Check if the code has expired. Some discount codes have an expiration date.
3. Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
4. Contact customer service for further assistance if none of the above resolves the issue.

Unfortunately, discount codes usually can't be applied retroactively to an already placed order. It is important to ensure that you apply the discount code correctly before finalizing your purchase. However, you may be able to use the discount code on a future order if it is still valid and within the specified period.

We apologize, but we do not accept requests to change discount codes for a larger discount once it has already been applied to an order. However, if your larger discount code is still valid, you can certainly use it for a future order. We recommend carefully selecting the best discount code available before finalizing your purchase to ensure you receive the maximum savings.

We use Aupost and allied for bulk orders. For bulk order inquiries, please contact us at wholesale@tribesigns.com.

Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...

We provide free shipping In most of Australia on all orders.

The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure.

 If the item is in stock, it will be delivered within 3 to 6 days. If the item is pre-ordered, you shall receive it within 3-5 weeks.

We use a standard shipping method, which cannot be expedited or postponed. If there is a serious delay with your shipment, please contact us at 1-424-220-6888 or email support@tribesigns.com for further assistance.

We will plan shipping in advance based on the weight of the product. If it is overweight, it will be shipped in packages, and if there are too many for one order, it is also shipped in packages.

We use LTL for large order shipment. You need to provide us with your direct phone number upon the order placement to facilitate the door-to-door delivery services.

Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance. We will advise you on the next steps accordingly.

If the order is in delivery status, we cannot guarantee that an change of address will be successful. We will try our best to accommodate your request. Please send an email tosupport@tribesigns.com  for further assistance.

A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance.

Please call our customer service hotline at 1-424-220-6888 or send us an email tosupport@tribesigns.com  for further assistance.

We are sorry for the inconvenience caused. Please take a screenshot of the order status and email it, along with your order number, tosupport@tribesigns.com. We will resolve your concern with the highest priority.

We don't have expedited shipping options presently, this item may be improved later.

We do not send PO BOX because our products are big.

We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.

Currently, Products on this site can only be delivered within Australia.. For further information, please e-mail us atorder@tribesigns.comwith details of the selected product, purchasing quantity, and shipping location for a quotation.

If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.

You may request a refund on price differences within 7 days after your order is received. This only applies only to purchases made directly from our website,www.tribesigns.com. Purchases made through other platforms are not entitled. Please send us an email tosupport@tribesigns.com  for assistance.

The pictures of our products are taken by a professional photographer. Different lighting, monitor settings, and individual interpretation may lead to color differences. Your voice is important to us. Please send us a picture for the actual item you received including your order number tosupport@tribesigns.com, along with a screen shot of the item as it appears on the website, so we can assist you further.

Please keep the original packaging and don’t discard the box and product until your issue is resolved. Inspect each of pieces received and take pictures for the damaged and defective parts. Give us a call on our customer service hotline at 1-424-220-6888 immediately, OR may send an email tosupport@tribesigns.com. In the subject line of the email, please indicate your order number or shipping tracking number; in the body of the email, please describe the issue in as much detail as possible and do attach relevant pictures or video to demonstrate the actual issue.

If the product is still under warranty and the damage is not due to misuse or other customer reasons, please provide us with the order details, and we can provide you with the replacement part for free. Please send us an email to support@tribesigns.com for assistance.

We are sorry for the inconvenience. To help us address your concern effectively, would you mind providing us with pictures and further details atsupport@tribesigns.com. We will resolve your concern with the highest priority.

Unfortunately, for the time being, we do not provide any pickup service. Alternatively, customers can liaise with other courier services that provide pickup services. 

Yes, you need to pay for any charges incurred by the courier service you choose to use. These costs will be at your own expense.

Sorry, we don't offer pickup service. We do not have exact information as the charges depend on the courier services that you choose. If you have any problems with your return, feel free to ask us for help.

We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.​

For the time being, we only have installation videos for certain products. You can find them on our Tribesigns YouTube channel. On the home page, click Subscribe>Playlist>Installation Guide. There is a list of installation videos available on the left. Our dedicated team is currently working to expand this list for future improvements.

If you find that the instruction manual is difficult to understand or incomplete, please don't hesitate to contact our customer service hotline at 1-424-220-6888. We use standard diagrams to explain assembly, but if you need further guidance or encounter errors, we're happy to assist you. Additionally, if you require the latest version of the manual, we can provide it for you.

We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia, and India.​

Email us:

General information on tribesigns.com: order@tribesigns.com

Order consulting for other B2C platforms:  support@tribesigns.com

B2B business:  wholesale@tribesigns.com

Bulk purchase:  wholesale@tribesigns.com

Business cooperation:  business@tribesigns.com

Affiliate Program:  sales@tribesigns.com

Influencer Program:  media@tribesigns.com

Usually, we will reply to your email within 1 business day.

Call us:

+1-424-220-6888

Our operating hours are 8 AM to 8 PM EST, Monday to Friday. Feel free to contact us during these hours!